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Drive with Confidence

Big Time Glass's Commitment to Your Peace of Mind

Big Time Glass' Assurance

Experience the confidence and security with Big Time Glass's Lifetime Warranty. Whether you need windshield repairs or comprehensive glass coverage, we're dedicated to ensuring your journeys are safe and clear.

Is My Automotive Glass Fully Protected?

Will my auto glass installation be guaranteed?

Yes! At Big Time Glass, we ensure your automotive glass is installed flawlessly with top-notch materials, backed by our comprehensive lifetime warranty.

What If I Encounter Wind Noise or Water Leaks?

Where do I go if my car has wind noise or water leaks after installation?

Big Time Glass will come to you wherever you may be within the state of Arizona. We commit to fixing any installation issues, ensuring your vehicle is in perfect condition.

How Long Is My Warranty Valid?

How long will my auto glass be under warranty?

Your vehicle enjoys our lifetime warranty for as long as you own the vehicle. Keep your Big Time Glass invoice safe for easy service access.

What Should I Do About a Windshield Chip?

Can I get my windshield chip repaired for free?

Please reach out to us immediately to prevent your windshield crack from worsening. At Big Time Glass, our skilled technicians are ready to assess and recommend the optimal solution for your windshield. Acting swiftly ensures the most effective and safe solution for your vehicle. One of our team members will assist you immediately.

What If I'm Not Happy With a Rock Chip Repair?

What happens if I’m not satisfied with a rock chip repair?

We at Big Time Glass provide a unique satisfaction promise, crediting your repair cost towards a new glass replacement because your happiness is our priority.

What Isn't Covered by This Warranty?

What does my auto glass warranty not cover?

Our warranty comprehensively covers most issues but excludes scenarios like rust-induced leakage or accident-related damage. However, we're always here to help and guide.

How Do I Make a Warranty Claim?

How can I claim my auto glass warranty?

Simply present your Big Time Glass warranty sticker/invoice, and we'll handle the rest, ensuring a smooth and worry-free process.

Will I Be Charged for Vehicle Storage?

Do I need to worry about vehicle storage fees?

With Big Time Glass, rest assured, your vehicle is stored free of charge while in our care, adding convenience to our exceptional service.

How Can I Easily Handle Insurance for Glass Repairs?

Is there a hassle-free way to deal with insurance for auto glass repairs?

Assign your insurance benefits to us for a seamless process. We manage the details so you can enjoy peace of mind.

Big Time Glass, LLC

Lifetime Warranty Information

  • Big Time Glass, LLC ensures that all new automotive glass installations are free from material and workmanship defects from the point of delivery, backed by our lifetime warranty.

  • Installation-related issues such as wind noise, water leaks, loose moldings, and certain stress cracks are covered.

  • Big Time Glass, LLC will repair or replace these at no cost to you.

  • This warranty remains valid for the vehicle’s lifetime.

  • Retain your original handwritten invoice in your vehicle.

  • The warranty is honored as long as the vehicle is drivable and you possess the lifetime warranty with the “warranty form number.”

  • Present the warranty/invoice to claim chip repairs or replacement carried out by Big Time Glass, LLC.

  • This warranty does not cover leakage or stress cracks caused by existing rust, structural damage, vandalism, foreign object impact, or accidents.

  • If dissatisfied with a chip repair, Big Time Glass, LLC will credit the repair cost towards future glass replacement.

  • Big Time Glass, LLC is not liable for breakage during attempted repairs of damage from impacts or vandalism.

  • The only remedy provided under this warranty is the repair or replacement of your auto glass by Big Time Glass, LLC.

  • This warranty supersedes all other warranties and Big Time Glass, LLC disclaims all other warranties of any kind.

  • Warranty is void if any repair or replacement is attempted by anyone other than Big Time Glass, LLC approved personnel.

  • Big Time Glass, LLC will provide a written statement if the warranty becomes void, explaining the reasons, after which the warranty will no longer be effective.

  • Customers will not be charged for vehicle storage.

  • By authorizing glass repairs, you assign any insurance benefits for the repaired vehicle to Big Time Glass, LLC.

  • Assignee is authorized to pursue legal actions and settlements.

  • Payments from insurers sent to you must be forwarded to the Assignee.

  • Full payment is due within 30 days from the service date.

  • Interest is applicable on balances beyond 30 days.
  • In the event you received a “One Free Chip Repair” sticker or coupon, you are entitled to one free chip repair on any vehicle front windshield.

  • To qualify damage needs to be smaller than the silver dollar, not in the drivers line of view, or in the frit band/outer high-pressure area of the windshield.

  • The repair is at the discretion of Big Time Glass at any time.

  • The repair has to be done at Big Time Glass (BTG) locations.

  • Contact BTG for a location near you.

  • BTG is not responsible or liable for any damage or repair failing during the repair process.